Return policy

Your satisfaction is important to us. Your rights to return goods are protected under the EU Directive on contracts and distance sales.

You have the right to return your purchase within 14 working days after receiving the total amount of the same, and that includes the shipping costs. You can do by contacting us through e-mail or by telephone and providing your id purchase. Your refund will be made during the following 30 days. You will be responsible for both the cost and the risk of loss or damage when you return products, so we recommend that you use a coverage zip enough to cover its value. Any product returned must be in saleable condition. The return policy will not apply if The refugio del Burrito commits an inaccuracy (for example, in the descriptions of the products) or neglect (if they were defective).

These terms apply to your order. We can change changes to these terms and conditions at any time, so it should not be assumed that these terms will apply in the future.

None of these terms affect your legal rights or violates in any way. If any of these terms will not be valid under applicable law, that term would be automatically skipped until be in accordance with the law.

All returns must be sent to:

The Refugio del Burrito

Cortijo Rafael Sanchez, 58

Po box Post 25, 29520, Fuente de Piedra, Malaga, Spain

Please include your id purchase, name and address on the return. This will allow us to respond to your request as quickly as possible.

FORM FOR WITHDRAWAL / CANCELLATION