1. Introduction

The purpose of this document is to establish and regulate the rules of use as well as to safeguard the data of the Site https:tienda.elrefugiodelburrito.es, understanding by Site all the pages and their contents, property of EL REFUGIO DEL BURRITO which are accessed through the domain tienda.elrefugiodelburrito.es.

The use of this page, as well as the services it makes available to the user, will mean the full and unreserved acceptance of each and every one of the general conditions included in this Legal Information, so the user must be aware of the importance of reading them every time he/she visits the Site. The fact of accessing this Site implies the knowledge and acceptance of the general conditions so EL REFUGIO DEL BURRITO recommends the user to print or download and read them each time he/she accesses the Site.

The present general conditions of contracting apply to all commercial transactions carried out in our virtual shop. Please read carefully the present Purchase Conditions and our Privacy Policy before placing your order. If you do not agree with all the conditions of purchase and the privacy policy, you should not place an order.


2. Applicable regulations

The set of regulations applicable to the online sales process in Spain is as follows:

- Spanish Constitution of 27 December 1978, articles 18.1 and 4, 20.1b, 38, 51 and 139.


- Applicable provisions of the Commercial Code and the Civil Code.


- Law 7/1996, of 15th January, on the Regulation of Retail Trade, articles 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, and the first additional provision. Directive 97/7/EC of 20 May 1997 on the protection of consumers in respect of distance contracts will also be taken into account in relation to these regulations.


- Law 7/1998 of 13 April 1998 on General Conditions of Contract, Articles 1 to 10.


- Royal Decree 1906/1999, of 17 December, which regulates telephone or electronic contracting with general conditions in development of Article 5.3 of Law 7/1998, of 13 April, on general contracting conditions.


- Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.


- Legislative Royal Decree 1/2007, of 16 November, which approves the Revised Text of the General Law for the Defence of Consumers and Users


- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR).


- Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.


3. General Information


In compliance with the duty of information contained in article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, as well as article 97 of the General Law for the Defence of Consumers and Users, the following data is reflected below:


CIF/NIF: G92455310

Registered Address: Cortijo Rafael Sanchez, 58, Fuente de Piedra (Málaga)

Contact: +34 952 73 50 10 info@elrefugiodelburrito.com


4. Activity


EL REFUGIO DEL BURRITO is a non-profit organisation registered in Spain with society number 170773, European subsidiary of The Donkey Sanctuary, a British non-profit organisation, which works for the protection of donkeys in the world. Through the purchase of products in our online shop, you help us to continue to maintain our activity.


5. Contents and information provided on the website

The language used by EL REFUGIO DEL BURRITO on the website will be Spanish, without prejudice to the use of other languages, national or regional. EL REFUGIO DEL BURRITO is not responsible for the user not understanding the language of the website, nor for its consequences.

EL REFUGIO DEL BURRITO reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. EL REFUGIO DEL BURRITO makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. If at any time there is any mistake of this kind, beyond EL REFUGIO DEL BURRITO's control, it will be corrected immediately.

If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, EL REFUGIO DEL BURRITO will inform the customer of the error and the customer will have the right to cancel the purchase without any cost.


The contents of EL REFUGIO DEL BURRITO's website could, sometimes, show provisional information about some products. In case the information provided does not correspond to the characteristics of the product the customer will have the right to cancel the purchase without any cost.


Privacy Policy:



The personal data you provide through this website will be treated by EL REFUGIO DEL BURRITO with the purpose of managing the business relationship with the user and the management of the purchase services requested by the user. You will be able to access the restricted area for users by means of a user name and password to be able to visualize the purchase processes you make and the tracking of your orders [S1]

Likewise, the personal data provided in the above-mentioned sections may also be processed for the purpose of sending you commercial communications that may be of interest to you, provided that you have checked the box provided for this purpose.



The legitimacy with which we process your data is the management of the contractual relationship established between the parties and the consent you give us to send you commercial communications through the established procedure, consent which you may revoke at any time by requesting cancellation, a possibility which will be offered to you in each commercial communication.



The data will be kept for the time necessary depending on the purpose for which they were provided or collected, without prejudice, where appropriate, to the exercise of your right to delete them.

In relation to the processing necessary to send information, we will keep your data in the system as long as you do not request us to delete them or exercise your right to oppose their processing.



You have the right to obtain confirmation as to whether or not we are processing personal data concerning you.

In relation to your personal data you are entitled to:

Access them.

Request their rectification or suppression.

Request the limitation of their processing.

Oppose their processing.

Request that they be carried in a structured, commonly used, machine-readable format.

You may exercise these rights by writing to our postal or e-mail address, filling in the form for the exercise of the corresponding right that you can obtain HERE, together with a copy of an official identification document, or by including an electronic signature in the e-mail, with the aim of accrediting your identity.


You may at any time file a complaint with the competent Data Protection Agency: www.aepd.com


7. Applicable taxes

The prices of the products displayed on the website include the Value Added Tax (VAT) that may be applicable.

Purchases to be delivered within the territory of any of the member states of the European Union will be subject to VAT. Purchases to be delivered in territories of non-EU member states, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.


8. Form, costs and delivery time

When placing the order, the customer may freely choose to pay for the purchases made by card, bank transfer or other similar means.  In certain cases and to prevent possible frauds, EL REFUGIO DEL BURRITO reserves the possibility to ask a customer for a specific payment method in case the buyer's identity is not proven.


The customer will be able to select the shipping method from the ones available for his shipping area.  It must be taken into account that delivery times, service quality, delivery point and cost will be different for each form of transport.


EL REFUGIO DEL BURRITO sends the orders to its customers through different urgent transport companies of national and international prestige. The delivery date at the customer's address depends on the availability of the chosen product and on the delivery area. The customer will receive the order in a maximum period of 30 days. To know more exactly when the order will arrive, please contact us at info@elrefugiodelburrito.com.


9. Buyer's rights and return policy

EL REFUGIO DEL BURRITO does not guarantee its customers the availability of the products, but it will depend on the existing stock at the moment of the order through its website.


EL REFUGIO DEL BURRITO guarantees the delivery time established in the previous section.


10. Return policy and product guarantee

EL REFUGIO DEL BURRITO guarantees the quality of all its products. If for any reason the product has any defect or its conditions are not optimal, the customer will have a period of 15 calendar days to request an exchange or refund. Once the request is received, EL REFUGIO DEL BURRITO will indicate to the customer the procedure to return or change the product, whose costs will be paid by EL REFUGIO DEL BURRITO.

If a product different from the one requested by the customer is delivered by mistake from EL REFUGIO DEL BURRITO, it will be taken back and the correct product will be delivered without any additional charge to the customer.

EL REFUGIO DEL BURRITO guarantees its customers the possibility to cancel their order at any time and without any cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment in which case you can exercise your right of withdrawal.

The customer will have a period of 14 calendar days from receipt of the order to exercise their right of withdrawal from the purchase made and return the product purchased. The customer will send to EL REFUGIO DEL BURRITO within the stipulated period the withdrawal form model to exercise the right of withdrawal. The returned order must be delivered together with the delivery note and, if it is the case, the invoice issued, to EL REFUGIO DEL BURRITO, the customer will pay the shipping costs.


The customer can return any item bought in EL REFUGIO DEL BURRITO as long as the products keep their original seal or packaging. In these cases, EL REFUGIO DEL BURRITO will return the money of the purchase through bank transfer to the account indicated by the customer.

For any incident related to the return of items from our shop you can contact our Customer Service via email: info@elrefugiodelburrito.com


11. Customer obligations

EL REFUGIO DEL BURRITO's customer commits himself/herself at all times to provide truthful information about the data requested in the user registration or order forms and to keep them updated at all times. The customer commits to accept all the dispositions and conditions included in these General Contracting Conditions understanding that they include the best possible service for the kind of activity developed by EL REFUGIO DEL BURRITO.


The customer undertakes to make possible the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual hours of delivery of goods (Monday to Friday from 10:00 to 13:30 and from 16:00 to 18:00). In case the customer does not comply with this obligation, EL REFUGIO DEL BURRITO will not be responsible for the delay or impossibility of delivering the order requested by the customer.

12. Applicable legislation and competent jurisdiction


Purchases and sales made with EL REFUGIO DEL BURRITO are subject to Spanish legislation. In case of any conflict or discrepancy, the applicable jurisdiction will be the seller's courts.