1. Introduction

The purpose of this document is to establish and regulate the rules of use as well as the safeguarding of data on the https: tienda.elrefugiodelburrito.es site, meaning by Site all the pages and their contents, property of EL REFUGIO DEL BURRITO to which is accessed through the domain tienda.elrefugiodelburrito.es.

The use of this page, as well as the services that it makes available to the user, will mean the full and unreserved acceptance of each and every one of the general conditions contained in this Legal Information, so the user must to be aware of the importance of reading them each time you visit the Site. The fact of accessing this Site implies knowledge and acceptance of the general conditions, so EL REFUGIO DEL BURRITO recommends the user to print or download and read it in detail every time they access the Site.

These general conditions of contract apply to all commercial transactions made in our virtual store. Please read carefully the present Purchase Conditions and our Privacy Policy before placing the order. If you do not agree with all the conditions of purchase and with the privacy policy, you should not place an order.

2. Applicable regulations

The set of regulations applicable to the online sales process in Spain is as follows:

- Spanish Constitution of December 27, 1978, articles 18.1 and 4, 20.1b, 38, 51 and 139.
- Applicable provisions of the Commercial Code and the Civil Code.
- Law 7/1996, of January 15, on the Regulation of Retail Trade, articles 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, and first additional provision. In relation to this regulation, Directive 97/7 / EC of May 20, 1997, regarding the protection of consumers in the matter of distance contracts, will also be taken into account.
- Law 7/1998, of April 13, on General Contracting Conditions, articles 1 to 10.
- Royal Decree 1906/1999, of December 17, which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998, of April 13, on general contracting conditions.
- Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
- Royal Legislative Decree 1/2007, of November 16, approving the Consolidated Text of the General Law for the Protection of Consumers and Users
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and to the free movement of these data and by the that Directive 95/46 / EC (General Data Protection Regulation - RGPD) is repealed.
- Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.

3. General Information

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, as well as art. 97 of the General Law for the Defense of Consumers and Users, the following data is reflected below:
CIF / NIF: G92455310
Registered Office: Cortijo Rafael Sanchez, 58, Fuente de Piedra, Malaga
Contact: 952 735077    info@elrefugiodelburrito.com

4. Activity

EL REFUGIO DEL BURRITO non-profit organization registered in Spain with company number 170773, European subsidiary of The Donkey Sanctuary, British non-profit organization, which works for the protection of the donkey in the world. Through the purchase of products in our online store, it helps us to continue maintaining our activity.

5. Content and information provided on the website

The language used by EL REFUGIO DEL BURRITO on the web will be Spanish, without prejudice to the use of other national or regional languages. EL REFUGIO DEL BURRITO is not responsible for the lack of understanding or understanding of the language of the website by the user, or its consequences.
EL REFUGIO DEL BURRITO reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. EL REFUGIO DEL BURRITO makes every effort within its means to offer the information contained in the website in a truthful manner and without typographical errors. In the event that at any time there is an error of this type, oblivious at all times to the will of EL REFUGIO DEL BURRITO, it will be immediately corrected. If there is a typographical error in any of the prices shown and a customer had made a purchase decision based on that error, EL REFUGIO DEL BURRITO will notify the customer of this error and the customer will have the right to rescind their purchase without any cost on their part .

The contents of the EL REFUGIO DEL BURRITO website may, at times, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the client will have the right to rescind his purchase without any cost on his part.

6. Privacy Policy:

The personal data that you provide through this website will be treated by EL REFUGIO DEL BURRITO will be treated with the purpose of managing the business relationship with the user and the management of the purchase services requested by it. You can access the restricted area of ​​users through a username and password to view the purchase processes you make and track your orders.
Likewise, the personal data provided in the sections indicated above may also be treated for the purpose of sending you commercial communications that may be of interest to you provided that you have checked the box enabled for this purpose.

The legitimacy with which we treat your data is the management of the contractual relationship established between the parties and the consent you grant us for the sending of commercial communications through the established procedure, which you may revoke at any time requesting the withdrawal, possibility that It will be offered in every commercial communication.

The data will be stored during the essential time according to the purpose for which they were provided or collected, without prejudice, where appropriate, the exercise of their right of withdrawal.
In relation to the necessary treatment for the sending of information, we will keep your data in the system as long as you do not ask for its deletion or exercise your right of opposition to this treatment.

You will have the right to obtain confirmation about whether we are treating personal data that concerns you or not.
In relation to your personal data you have the right to:
7. Access them.
8. Request rectification or deletion.
9. Request limitation of your treatment.
10. Oppose your treatment.
11. Request its portability in a structured, commonly used and machine-readable format.
You can exercise such rights by writing to our postal address or email, filling out the form for the exercise of the corresponding right that can be obtained HERE, along with a copy of official identification document, or including in the email electronic signature, in order to prove your identity.

At any time you can submit a claim to the competent Data Protection Agency: www.aepd.com

7. Applicable taxes

The prices of the products displayed on the website include the Value Added Tax (VAT) that, if applicable, is applicable.

Purchases that will be delivered within the territory of any of the member states of the European Union will be subject to VAT. Purchases that must be delivered in the territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.

8. Form, expenses and delivery time

When making the order, the customer can freely choose to pay the purchases made by card, bank transfer or other similar means. In certain cases and to prevent possible fraud, EL REFUGIO DEL BURRITO reserves the right to request a specific form of payment from a client in the event that the identity of the buyer is not reliably proven.

The customer can select the shipping method from among the possible ones for his delivery area. You should bear in mind that delivery times, quality of service, delivery point and cost will be different for each form of transport.

EL REFUGIO DEL BURRITO sends the orders to its customers through different urgent transport companies of recognized national and international prestige. The delivery date at the customer's address depends on the availability of the chosen product and the shipping area. The customer will receive the order within a maximum period of 30 days.

9. Buyer's rights and return policy

EL REFUGIO DEL BURRITO does not guarantee its customers the availability of the products, but will depend on the existing Stock at the moment of placing the order through its website.

EL REFUGIO DEL BURRITO guarantees the delivery period established in the previous section.

10. Return policy and product warranty

EL REFUGIO DEL BURRITO guarantees the quality of all its products. If for any reason the product had a defect or its conditions were not optimal, the customer will have a period of 15 calendar days to request a change or return. Once the request is received, EL REFUGIO DEL BURRITO will indicate to the client the procedure to return or change the product, whose costs will be borne by EL REFUGIO DEL BURRITO.

If a product other than the one requested by the customer was delivered by mistake of EL REFUGIO DEL BURRITO, it will be removed and the correct product will be delivered without any additional charge to the customer.

EL REFUGIO DEL BURRITO guarantees its customers the possibility of canceling their order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for its delivery, in which case it may exercise its right of withdrawal

The customer will have a period of 14 calendar days from the receipt of the order to exercise their right of withdrawal of the purchase made and return the purchased product. The client will send EL REFUGIO DEL BURRITO within the stipulated period the withdrawal form model to exercise the right of withdrawal. The returned order must be delivered together with the delivery note and, if applicable, the invoice issued, to EL REFUGIO DEL BURRITO, the customer running with the shipping costs.

The customer can return any item purchased at EL REFUGIO DEL BURRITO as long as the products retain their seal or original packaging. In these cases, EL REFUGIO DEL BURRITO will refund the purchase money through (indicate procedure, eg: a credit card payment or by bank transfer to the account indicated by the client).

For any incident related to the return of items from our store you can contact our Customer Service via email: info@elrefugiodelburrito.com

11. Obligations of the client

The client of EL REFUGIO DEL BURRITO is committed at all times to provide truthful information about the data requested in the user registration forms or order fulfillment, and to keep them updated at all times. The client agrees to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they reflect the best possible service will for the type of activity that EL REFUGIO DEL BURRITO develops.

The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual schedule of delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 16 p.m. to 18:00). In case of breach by the customer of this obligation, EL REFUGIO DEL BURRITO will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

12. Applicable legislation and competent jurisdiction
The purchases made with EL REFUGIO DEL BURRITO are subject to the legislation of Spain. In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of the seller.